Research In Motion (RIM) co-CEOs apologized to all BlackBerry customers

Blackberry is BACK...

Research In Motion's co-CEOs have apologized to millions of BlackBerry customers for a four-day outage that has tarnished RIM's image and set back its arrive to catch up with Steve Jobs co founded Apple and other smartphone rivals.

The system-wide failure, which began on Monday, left tens of millions of frustrated BlackBerry users on five continents without email, instant messaging and browsing.

The executives - Mike Lazaridis and Jim Balsillie - made an unusual joint appearance at a news conference on Thursday in an apparent attempt to contain the fallout from a crisis that came at a particularly inopportune time for the company.

RIM, whose share price has tumbled this year, is already reeling after a series of profit warnings and product missteps.

The service disruption could cost the BlackBerry maker millions of dollars in compensation to customers who lost service. Experts say it could also damage the BlackBerry's reputation for reliability, one of its chief selling points.

"We still believe that most of RIM's value is in the network and messaging business and this could crimp that value," Wedbush analyst Scott Sutherland said.

"I want to apologize to all the BlackBerry customers we've let down," Lazaridis said in opening the conference call. "Our inability to quickly fix this has been frustrating."

The Canadian-based company said it had fixed the root cause of a global disruption in BlackBerry services and was working to clear a huge backlog caused by the outage.

Though there was no independent confirmation of RIM's claims, BlackBerry users around the world said on Thursday afternoon that service appeared to be returning to normal.

The outage - and RIM's sluggish communications with its customers - have fanned rising dissatisfaction with Lazaridis and Balsillie.

Even before the latest outage, critics were seeking a shake-up at RIM, saying the top managers have let the company fall too far behind Apple and other rivals in a rapidly changing market.

The session was only the second call that RIM has held since the crisis began on Monday, and it was the first in which the chief executives fielded questions from the media.

Public relations specialists have wondered why it took the company so long, saying its response to the crisis has been slow and poorly communicated.

"I think a statement of empathy that wouldn't cost anybody anything could have been made within hours," said Allan Bonner, a leading public relations crisis management consultant in Toronto.

"They're doing crisis response the way they're designing their software these days -- it's outdated, slow and not being well-received by their customers," said Gene Grabowski, senior vice president at Levick Strategic Communications.

The company did not say for certain whether it would compensate customers. When Balsillie was asked about it, he said: "That is something we are now turning our attention to and that is something that we plan to come back to these customers on very, very soon."

Spain's Telefonica and other network providers have already said they would compensate customers over the lost service, and analysts expects operators to seek to recoup those losses from RIM.

If RIM were to pay back all affected carriers and customers it could knock between 3 and 5 cents off earnings per share in the quarter ending in late November, according to BMO Capital Markets analyst Tim Long. That would amount to a reduction in profit of between $15 million and $26 million.

ONE MORE OBSTACLE

The outage puts one more obstacle in the path of the Canadian smartphone maker as it looks to reverse a festering loss of market share in the United States that many analysts fear will spread to RIM's growth markets overseas.

RIM released a batch of updated touchscreen phones in August as a holding measure until a major launch next year of a line of BlackBerry smartphones operated by the software that now powers its PlayBook tablet.

The transition is considered crucial to its turnaround efforts and its best hope of catching up with Apple's iPhone and devices powered by Google's Android.

On Thursday, the shares had slipped 1.1 percent to $23.60 by mid-afternoon on the Nasdaq. The stock has lost two-thirds of its value since a peak near $70 in February.

MALFUNCTION

The service disruption both highlights the special features offered by BlackBerry in terms of security and at the same time shows it is vulnerable to massive failures.

RIM is unique among handset makers, as it compresses and encrypts data in its own system before pushing it to BlackBerry devices via carrier networks. Apple and others rely on carrier networks to handle all routing and delivery of content.

RIM said it had determined that the outage - the most extensive in the company's history - was caused by a malfunctioning switch at a data center in Slough, England, and the subsequent failure of a backup to operate properly.

That triggered a massive reservoir of data that jammed up other data centers, spreading the disruption to most regions.

Lazaridis said it would take some time to pinpoint why the switch and back-up both failed, setting off the crisis.

Michael Howard, a principal analyst with Infonetics, a networking equipment market research firm, said the outage indicates RIM needs to expand the capacity of its network.

"Anybody who knows how to build backup builds resilient data centers and resilient networks," he said. "I'm sure they are going to change the way they store and change their data."

Still, RIM is hoping consumers hooked on its proprietary instant messaging system and executives who rely on its secure email service forget the latest hiccup.

Marie, a 28-year old Canadian BlackBerry user who did not want to give her surname, said RIM's problems were of little concern as she eyed the various BlackBerry handsets on display at the Gitex Shopper in Dubai, which claims to be the Middle East's largest electronics fair.

"They can get it fixed - everything that has technology has its flaws - it's not the end of the world," she said.

source: Reuters

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T. rex bigger than thought

Tyrannosaurus rex grew faster and weighed more than previously thought, suggesting the fearsome predator would have been a ravenous teen-ager, researchers said Wednesday.

Using three-dimensional laser scans and computer modeling, British and U.S. scientists "weighed" five T. rex specimens, including the Chicago Field Museum's "Sue," the largest and most complete T. rex skeleton known.

They concluded that Sue, who roamed the Great Plains of North America 67 million years ago, would have tipped the scales at more than 9 tons, or some 30 percent more than expected.

Intriguingly, the smallest and youngest specimen weighed less than thought, shedding new light on the animals' biology and indicating that T. rex grew more than twice as fast between 10 and 15 years of age as suggested in a study five years ago.

"At their fastest, in their teenage years, they were putting on 11 pounds or 5 kilograms a day," John Hutchinson of the Royal Veterinary College in London told Reuters.

"Just think how much meat that is. That's a hell of a lot of cheeseburgers ... it's a whole lot of duck-billed dinosaurs they needed to be chowing down on."

Hadrosaurs or duck-billed dinosaurs were common plant-eaters that lived alongside T. rex, making them an obvious meal for the giant meat-eaters.

A huge appetite means T. rex would have needed extensive territory and they were probably relatively rare. Their rapid teenage growth spurt also suggests they must have had a high metabolic rate, fuelling the idea they were warm-blooded.

A large body mass would have come at the expense of agility and the lower-leg muscles of T. rex were not as proportionately large as those of modern birds, indicating a top speed of about 10-25 miles per hour. "It's not super-fast but they were no slouches," Hutchinson said.

The latest research, published online in the journal PLoS ONE, adds to the body of evidence that has made T. rex among the most intensively studied of all dinosaurs.

The researchers, led by Hutchinson and Peter Makovicky of the Field Museum, used scans of skeletons to build digital models and then added flesh using the structure of soft tissues in birds and crocodiles as a guide.

source: Reuters

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Steve Jobs biography

Synopsis

Steve Jobs was born February 24, 1955, to two University of Wisconsin graduate students who gave him up for adoption. Smart but directionless, Jobs experimented with different pursuits before starting Apple Computers with Stephen Wozniak in the Jobs' family garage. Apple's revolutionary products, which include the iPod, iPhone and iPad, are now seen as dictating the evolution of modern technology.

Early Life

Entrepreneur. Born Steven Paul Jobs on February 24, 1955, to Joanne Simpson and Abdulfattah "John" Jandali, two University of Wisconsin graduate students who gave their unnamed son up for adoption. His father Abdulfattah Jandali was a Syrian political science professor and his mother Joanne Simpson worked as a speech therapist. Shortly after Steve was placed for adoption, his biological parents married and had another child, Mona Simpson. It was not until Jobs was 27 that he was able to uncover information on his biological parents.

As an infant, Steven was adopted by Clara and Paul Jobs and named Steven Paul Jobs. Clara worked as an accountant and Paul was a Coast Guard veteran and machinist. The family lived in Mountain View within California's Silicone Valley. As a boy, Jobs and his father would work on electronics in the family garage. Paul would show his son how to take apart and reconstruct electronics, a hobby which instilled confidence, tenacity, and mechanical prowess in young Jobs.

While Jobs has always been an intelligent and innovative thinker, his youth was riddled with frustrations over formal schooling. In elementary school he was a prankster whose fourth grade teacher needed to bribe him to study. Jobs tested so well, however, that administrators wanted to skip him ahead to high school—a proposal his parents declined.

After he did enroll in high school, Jobs spent his free time at Hewlett-Packard. It was there that he befriended computer club guru Steve Wozniak. Wozniak was a brilliant computer engineer, and the two developed great respect for one another.

Apple Computers

After high school, Jobs enrolled at Reed College in Portland, Oregon. Lacking direction, he dropped out of college after six months and spent the next 18 months dropping in on creative classes. Jobs later recounted how one course in calligraphy developed his love of typography.

In 1974, Jobs took a position as a video game designer with Atari. Several months later he left Atari to find spiritual enlightenment in India, traveling the continent and experimenting with psychedelic drugs. In 1976, when Jobs was just 21, he and Wozniak started Apple Computers. The duo started in the Jobs family garage, and funded their entrepreneurial venture after Jobs sold his Volkswagen bus and Wozniak sold his beloved scientific calculator.

Jobs and Wozniak are credited with revolutionizing the computer industry by democratizing the technology and making the machines smaller, cheaper, intuitive, and accessible to everyday consumers. The two conceived a series of user-friendly personal computers that they initially marketed for $666.66 each. Their first model, the Apple I, earned them $774,000. Three years after the release of their second model, the Apple II, sales increased 700 percent to $139 million dollars. In 1980, Apple Computer became a publically traded company with a market value of $1.2 billion on the very first day of trading. Jobs looked to marketing expert John Scully of Pepsi-Cola to help fill the role of Apple's President.

Departure from Apple

However, the next several products from Apple suffered significant design flaws resulting in recalls and consumer disappointment. IBM suddenly surpassed Apple sales, and Apple had to compete with an IBM/PC dominated business world. In 1984 Apple released the Macintosh, marketing the computer as a piece of a counter culture lifestyle: romantic, youthful, creative. But despite positive sales and performance superior to IBM's PCs, the Macintosh was still not IBM compatible. Scully believed Jobs was hurting Apple, and executives began to phase him out.

In 1985, Jobs resigned as Apple's CEO to begin a new hardware and software company called NeXT, Inc. The following year Jobs purchased an animation company from George Lucas, which later became Pixar Animation Studios. Believing in Pixar's potential, Jobs initially invested $50 million of his own money into the company. Pixar Studios went on to produce wildly popular animation films such as Toy Story, Finding Nemo and The Incredibles. Pixar's films have netted $4 billion. The studio merged with Walt Disney in 2006, making Steve Jobs Disney's largest shareholder.

Reinventing Apple

Despite Pixar's success, NeXT, Inc. floundered in its attempts to sell its specialized operating system to mainstream America. Apple eventually bought the company in 1997 for $429 million. That same year, Jobs returned to his post as Apple's CEO.

Much like Steve Jobs instigated Apple's success in the 1970s, he is credited with revitalizing the company in the 1990s. With a new management team, altered stock options, and a self-imposed annual salary of $1 a year, Jobs put Apple back on track. His ingenious products such as the iMac, effective branding campaigns, and stylish designs caught the attention of consumers once again.

Pancreatic Cancer

In 2003, Jobs discovered he had a neuroendocrine tumor, a rare but operable form of pancreatic cancer. Instead of immediately opting for surgery, Jobs chose to alter his pescovegetarian diet while weighing Eastern treatment options. For nine months Jobs postponed surgery, making Apple's board of directors nervous. Executives feared that shareholders would pull their stocks if word got out that their CEO was ill. But in the end, Job's confidentiality took precedence over shareholder disclosure. In 2004, he had a successful surgery to remove the pancreatic tumor. True to form, in subsequent years Jobs has disclosed little about his health.

Recent Innovations

In recent years, Apple has introduced such revolutionary products as the Macbook Air, iPod, and iPhone, all of which have dictated the evolution of modern technology. Almost immediately after Apple releases a new product, competitors scramble to produce comparable technologies. In 2007, Apple's quarterly reports were the company's most impressive statistics to date. Stocks were worth a record-breaking $199.99 a share, and the company boasted a staggering $1.58 billion dollar profit, an $18 billion dollar surplus in the bank, and zero debt.

In 2008, iTunes became the second biggest music retailer in America-second only to Wal-Mart. Half of Apple's current revenue comes from iTunes and iPod sales, with 200 million iPods sold and six billion songs downloaded. For these reasons, Apple has been rated No. 1 in America's Most Admired Companies, and No. 1 amongst Fortune 500 companies for returns to shareholders.

Personal Life

Early in 2009, reports circulated about Jobs' weight loss, some predicting his health issues had returned, which included a liver transplant. Jobs had responded to these concerns by stating he is dealing with a hormone imbalance. After nearly a year out of the spotlight Steve Jobs delivered a keynote address at an invite-only Apple event September 9, 2009.

In respect to his personal life, Steve Jobs remains a private man who rarely discloses information about his family. What is known is Jobs fathered a daughter with girlfriend Chrisann Brennan when he was 23. Jobs denied paternity of his daughter Lisa in court documents, claiming he was sterile. Jobs did not initiate a relationship with his daughter until she was seven but, when she was a teenager, she came to live with her father.

In the early 1990s, Jobs met Laurene Powell at Stanford business school, where Powell was an MBA student. They married on March 18, 1991, and lived together in Palo Alto, California, with their three children.

Final Years

On October 5, 2011, Apple Inc. announced that co-founder Steve Jobs had died. He was 56 years old.

source: www.biography.com

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Apple's visionary Steve Jobs dead at 56

 Apple co-founder visionary Steve Jobs, who changed the daily habits of millions of people from different walks of life, by reinventing computer, music and mobile phones, died Wednesday at the age of 56.

Apple loses a visionary leader who inspired personal computing and iconic products such as the iPod, iPhone and iPad, which made Jobs one of the most significant industry leaders of his generation.

His death after a long battle with pancreatic cancer sparked an outpouring of tributes as world leaders, business rivals and fans alike lamented his premature passing and celebrated his monumental achievements.

"The world has lost a visionary. And there may be no greater tribute to Steve's success than the fact that much of the world learned of his passing on a device he invented," U.S. President Barack Obama said in a statement.

Fans paid homage to Jobs outside Apple stores around the world, from Los Angeles to Sydney. Outside one store in New York City, mourners laid candles, bouquets of flowers, an apple and an iPod Touch in a makeshift memorial.

In San Francisco, they held up black-and-white portraits of Jobs on their iPads. Some mourners in Tokyo held a sunset vigil, using apps on their iPads to show flickering candles on the screen.

Many websites, including Apple's own, were transformed into online memorials, a testament to the digital creativity that Jobs inspired.

"For those of us lucky enough to get to work with him, it's been an insanely great honor," said Microsoft's Bill Gates, who once triumphed over Jobs but has seen his legendary status overtaken by the Apple co-founder in recent years.

Jobs was surrounded by his wife and immediate family when he died in Palo Alto, California, Apple said late Wednesday. Other details were not immediately available.

Jobs stepped down as CEO in August and handed the reins to long-time operations chief Tim Cook. With a passion for minimalist design and a genius for marketing, Jobs laid the groundwork for the company to continue to flourish after his death, most analysts and investors say.

But Apple still faces challenges in the absence of the man who was its chief product designer, marketing guru and salesman nonpareil. Phones running Google's Android software are gaining share in the smartphone market, and there are questions over what the next big thing is in Apple's product line.

LEGENDARY ENTREPRENEUR

A college drop-out and the son of adoptive parents, Jobs changed the technology world in the late 1970s, when the Apple II became the first personal computer to gain a wide following. He did it again in 1984 with the Macintosh, which built on the breakthrough technologies developed at Xerox Parc and elsewhere to create the personal computing experience as we know it today.

The rebel streak that was central to his persona got him tossed out of the company in 1985, but he returned in 1997 and after a few years began the rollout of a troika of products -- the iPod, the iPhone and the iPad -- that again upended the established order in major industries.

A diagnosis of a rare form of pancreatic cancer in 2004 initially cast only a mild shadow over Jobs and Apple, with the CEO asserting that the disease was treatable. But his health deteriorated rapidly over the past several years, and after two temporary leaves of absence he stepped down as chief executive and became Apple's chairman in August.

Jobs' death came just one day after Cook presented a new iPhone at the kind of gala event that became Jobs' trademark. Perhaps coincidentally, the new device got lukewarm reviews, with many saying it wasn't a big enough improvement over the existing version of one of the most successful consumer products in history.

Apple Wednesday paid homage to its visionary leader by changing its website to a big black-and-white photograph of him with the caption "Steve Jobs: 1955-2011."

Google provided a link to the Apple site just below its search box.

The flags outside Apple's headquarters at 1 Infinite Loop flew at half mast. Employees left flowers on a bench and a mourner played music on bagpipes in an impromptu tribute.

Cook said in a statement that Apple planned to hold a celebration of Jobs' life for employees "soon."

"Steve's brilliance, passion and energy were the source of countless innovations that enrich and improve all of our lives. The world is immeasurably better because of Steve," Apple said in a statement.

"His greatest love was for his wife, Laurene, and his family. Our hearts go out to them and to all who were touched by his extraordinary gifts."

The announcement of Jobs' death came after almost all trading in U.S. stocks had finished for the day. Apple's stock was last quoted at $377.22, a tad lower than its Nasdaq close of $378.25. Apple shares listed in Frankfurt fell 2 percent.

Outside Jobs' house in Palo Alto, neighbors and friends left flowers and drew messages with markers on the sidewalk. "Thanks for changing the world," read one.

A low fence surrounded a lawn filled with apple trees.

"He was special for the area, like part of the family," said Robert Blum, who brought flowers with his eight-year-old son, Daniel.

NET WORTH $7 BILLION

Jobs, in his trademark uniform of black mock-turtleneck and blue jeans, was deemed the heart and soul of a company that rivals Exxon Mobil as the most valuable in America.

Forbes estimates Jobs' net worth at $7 billion. It was not immediately known how his estate would be handled.

His health had been a controversial topic for years and a deep concern to Apple fans and investors. Even board members have in past years confided to friends their concern that Jobs, in his quest for privacy, was not being forthcoming enough with directors about the true condition of his health.

Jobs, a Buddhist, was born in San Francisco. He started Apple Computer with friend Steve Wozniak in his parents' garage in 1976.

Six years ago, Jobs had talked about how a sense of his mortality was a major driver behind that vision.

"Remembering that I'll be dead soon is the most important tool I've ever encountered to help me make the big choices in life," Jobs said during a Stanford commencement ceremony in 2005.

"Because almost everything -- all external expectations, all pride, all fear of embarrassment or failure -- these things just fall away in the face of death, leaving only wologyhat is truly important.

"Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose. You are already naked. There is no reason not to follow your heart." R

Few thoughts on my mind....Steve Jobs

"A man with an exceptional competence to merge art with technology."

"Jobs said, 'Remember that you will be dead soon"

"He did for technolgy what Leonardo Da Vinci did for art.

"You've got to find what you love"

"Great visionary and Leader"

"Your time is limited, so don't waste it living someone else's life."

 "Have the courage to follow your heart and intuition. They somehow already know what you truly want to become."

 "Death is very likely the single best invention of Life. It is Life's change agent. It clears out the old to make way for the new."

 "We're here to put a dent in the universe."

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Steve Jobs Earned His Place in the American Business Pantheon

Steve Jobs, who died on Wednesday, was a singular figure in American business history. He will go in the pantheon of great American entrepreneurs, inventors, and innovators, alongside John D. Rockefeller, Henry Ford, and Sam Walton.

Jobs didn't invent computer technology, or the cell phone, or the notion of digitizing music. But he invented methods, business models, and devices that turned each into significantly larger cultural and economic phenomena.

To a degree, one might look back on the arc of Jobs's career and conclude that he simply rode a series of technological waves. But Jobs, and the company he led, rode the waves while pushing back against them.

In an industry frequently hostile to design, Jobs's Apple banked on it. In an industry in which products simply got cheaper every year and everything tends toward a commodity, Apple's products were able to command a premium. And in an age of pinched consumer spending, millions of people were eager — even desperate — to shell out for the latest version of the iPod, the iPad, or the iPhone.

In an era frequently characterized by executive greed and massive pay for significant underperformance, Jobs worked for a dollar a year. At a time when many founding CEOs step down when they hit their late 40s and early 50s to chase other pursuits (a la Bill Gates), Jobs stuck with it. In an era in which many experts fretted about the ability of America's economy to thrive and innovate, Apple grew into a major exporter. Apple now represents American brands, the way McDonald's and IBM and Coca-Cola once did.

In an era in which equity values stagnated, Apple's stock thrived. The performance of the company's stock, which is now worth $322 billion, up from a few billion in 2003, is one of the great examples of value creation in modern history.

It's difficult to put a tag on what it is precisely that Jobs did. He didn't create a fundamentally new business structure, the way John D. Rockefeller did with the vertical integration of Standard Oil. He didn't democratize a product that had only been available to the very rich, as Henry Ford did with the Model T. And he didn't fundamentally alter the distribution, logistics, and production systems the way that Sam Walton did with Wal-Mart. Under Jobs, Apple simply created a bunch of really cool products that people decided they needed to have. And have again. While Apple had brilliant ads, and while Jobs was an excellent salesperson, Apple's rabid, evangelizing fans have been the most effective marketing tool. When it comes to clothes, or shoes, or cars, my kids, 13 and 9, are largely indifferent to brands. When it was time for them to get their own computer, it had to be a Mac.

There are three basic business stories: the rise, the fall, and then the comeback. Jobs provided a vivid example of each. He started Apple Computer in the 1970s out of the proverbial garage with Steve Wozniak, only to be pushed after the company had gained scale. Returning to helm the company in 1997, he led a comeback that was, in many ways, far more impressive than the original rise.

Yes, Steve Jobs got rich in the past decade. But he didn't so at the expense of his shareholders. In fact, they grew rich along with him. And Apple didn't prosper at the expense of partners. The walled-garden approach of iTunes and the Apps store goes went against the grain of the notion that everything online should be free. But it was, at root, a courageous act. And it served as a kind of affirmation for content producers. And perhaps that's why he got such good press.

Several industries in the past decade found themselves essentially powerless in the face of the internet and the advent of digital technology. But Jobs and Apple invented devices and business models that encouraged people to pay: for music, for television shows and movies, for books, and for applications. By continuing to roll out new products, Apple has really expanded the playing field for content creators. It's much more compelling to watch a movie on an iPad than it is on an iPod.

The highest form of charity is helping somebody find a job or a means to support themselves. Just so, one might argue that the highest form of business is creating a profitable enterprise that allows and encourages other people to innovate and find means to support themselves. Apple has done that time and again. Yes, the publishing and music industries have griped over payment terms. But Apple is allowing individuals and companies to reach truly massive audiences at a relatively low cost. It has rescued some markets, revived others, and created entirely new ones.

This century is only a decade old. But it's a safe bet that in 2099, when analysts and historians are looking back, Steve Jobs will be remembered as one of the giants of 21st century business.

source: Yahoo!!!

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